# leads

id: 2bb452f4-21bc-486f-863d-08d53bc33f15
phone: +14783092224
status: booked
source: inbound_call_text
pest_type: Stinging Insects
customer_name: Chuck Simms
service_address: 123 Main St, Ann Arbor, MI
created_at: 2026-06-29T14:44:24.063Z
updated_at: 2026-06-29T14:56:13.077Z
payload:
  {"customer_name":"Chuck Simms","service_address":"123 Main St, Ann Arbor, MI","pest_type":"Stinging Insects","urgency":"Today / Same Day","property_type":"Residential","preferred_time":null,"appointment_date":"2026-06-29T11:00","appointment_window":null,"appointment_assigned_to":null,"booked_at":"2026-06-29T14:56:13.846Z","booked_by":"Super User (admin)","followup_at":null,"followup_type":null,"followup_assigned_to":null,"followup_notes":null,"followup_completed_at":null,"technician":null,"internal_notes":"[06-29-2026, 10:56:13 AM EDT] Super User (admin) saved lead changes: Appointment date/time: — → 2026-06-29T11:00; Booked at: — → 2026-06-29T14:56:13.846Z; Booked by: — → Super User (admin); Status: qualified → booked\n[06-29-2026, 10:48:06 AM EDT] Super User (admin) reviewed new customer reply.\n[06-29-2026, 10:45:45 AM EDT] Automated no-reply follow-ups disabled after customer replied. Reason: inbound_sms_received. Follow-ups should only send when the customer has not replied to any message.\n[06-29-2026, 10:45:45 AM EDT] Detailed customer message captured before business-QA routing. Service/name/address/property/urgency were preserved when present; continuing deterministic intake.\n[06-29-2026, 10:46:01 AM EDT] Detailed customer message captured before business-QA routing. Service/name/address/property/urgency were preserved when present; continuing deterministic intake.\n[06-29-2026, 10:46:15 AM EDT] Detailed customer message captured before business-QA routing. Service/name/address/property/urgency were preserved when present; continuing deterministic intake.\n[06-29-2026, 10:46:15 AM EDT] Conversation completed after deterministic required-field intake sent final office handoff.","estimated_value":null,"actual_value":null,"recurring_plan":null,"recurring_value":null,"notes":null,"source":"inbound_call_text","status":"booked","lead_score":80,"qualified":1,"owner_notified":1,"owner_sms_notified":1,"owner_email_notified":1,"needs_owner_review":0,"post_lead_update_count":0,"last_customer_update_at":null,"last_owner_update_sms_at":null,"pending_service_route":null,"pending_service_route_at":null,"pending_service_route_body":null,"last_opt_out_at":null,"last_opt_in_at":null,"sms_blocked":0,"sms_block_reason":null,"sms_blocked_until":null,"sms_pause_notice_sent_at":null,"sms_owner_pause_alert_sent_at":null,"last_duplicate_sms_at":null,"initial_sms_status":"sent","initial_sms_provider":"textbee","initial_sms_attempted_at":"2026-06-29T14:44:31.719Z","initial_sms_sent_at":"2026-06-29T14:44:32.107Z","initial_sms_error":null,"initial_sms_result":"{\"data\":{\"success\":true,\"message\":\"SMS added to queue for processing\",\"smsBatchId\":\"6a4284d077015dcde10bc8b0\",\"recipientCount\":1}}","conversation_complete":1,"conversation_completed_at":"2026-06-29T14:46:15.925Z","archived":0,"archived_at":null,"followup_count":2,"last_inbound_at":"2026-06-29T14:46:15.641Z","last_outbound_at":"2026-06-29T14:46:15.906Z","has_new_reply":0,"new_reply_at":"2026-06-29T14:46:15.641Z","last_reviewed_at":"2026-06-29T14:56:13.061Z","last_reviewed_by":"Super User (admin)","automated_followups_stopped":0,"automated_followup_stopped_at":null,"automated_followup_stop_reason":null,"owner_sms_deferred_until":null,"owner_sms_deferred_reason":null,"owner_sms_deferred_recipients":null,"owner_sms_deferred_sent_at":null,"id":"2bb452f4-21bc-486f-863d-08d53bc33f15","phone":"+14783092224","created_at":"2026-06-29T14:44:24.063Z","updated_at":"2026-06-29T14:56:13.077Z"}


# messages

id: 3e25e245-5e55-4a1b-9bc6-996f2e5daf8d
lead_id: 2bb452f4-21bc-486f-863d-08d53bc33f15
direction: outbound
created_at: 2026-06-29T14:44:32.117Z
payload:
  {"id":"3e25e245-5e55-4a1b-9bc6-996f2e5daf8d","lead_id":"2bb452f4-21bc-486f-863d-08d53bc33f15","direction":"outbound","body":"Metro Pest Control: Sorry we missed your call. Please reply with the service needed, your name, and the service address so our office can review it. Reply STOP to opt out.","media_json":"[]","twilio_sid":null,"created_at":"2026-06-29T14:44:32.117Z"}


id: b2bce8d5-2d05-47dc-92b6-fa43d35b1995
lead_id: 2bb452f4-21bc-486f-863d-08d53bc33f15
direction: inbound
created_at: 2026-06-29T14:45:45.743Z
payload:
  {"id":"b2bce8d5-2d05-47dc-92b6-fa43d35b1995","lead_id":"2bb452f4-21bc-486f-863d-08d53bc33f15","direction":"inbound","body":"Chuck Simms, 123 Main St, Ann Arbor, MI - have bees around the roofing building nests","media_json":"[]","twilio_sid":"textbee:6a42851a77015dcde10beb4f","created_at":"2026-06-29T14:45:45.743Z"}


id: 0ad9153e-4d5c-4dce-b69a-13a392a9123e
lead_id: 2bb452f4-21bc-486f-863d-08d53bc33f15
direction: outbound
created_at: 2026-06-29T14:45:46.267Z
payload:
  {"id":"0ad9153e-4d5c-4dce-b69a-13a392a9123e","lead_id":"2bb452f4-21bc-486f-863d-08d53bc33f15","direction":"outbound","body":"Metro Pest Control: Thank you — is this a residential or commercial property?","media_json":"[]","twilio_sid":null,"created_at":"2026-06-29T14:45:46.267Z"}


id: c8cbb1b5-eacf-44c1-ab75-939cb03aaab2
lead_id: 2bb452f4-21bc-486f-863d-08d53bc33f15
direction: inbound
created_at: 2026-06-29T14:46:01.550Z
payload:
  {"id":"c8cbb1b5-eacf-44c1-ab75-939cb03aaab2","lead_id":"2bb452f4-21bc-486f-863d-08d53bc33f15","direction":"inbound","body":"home","media_json":"[]","twilio_sid":"textbee:6a42852a77015dcde10bf21e","created_at":"2026-06-29T14:46:01.550Z"}


id: b726ebe5-dc2b-47c2-9ef2-03e14080f67a
lead_id: 2bb452f4-21bc-486f-863d-08d53bc33f15
direction: outbound
created_at: 2026-06-29T14:46:02.297Z
payload:
  {"id":"b726ebe5-dc2b-47c2-9ef2-03e14080f67a","lead_id":"2bb452f4-21bc-486f-863d-08d53bc33f15","direction":"outbound","body":"Metro Pest Control: Thank you — How urgent is this? Reply with one: Emergency / Safety Risk, Today / Same Day, This Week, Routine, Estimate / Inspection.","media_json":"[]","twilio_sid":null,"created_at":"2026-06-29T14:46:02.297Z"}


id: fb9be022-f247-4347-b604-232536ee88f1
lead_id: 2bb452f4-21bc-486f-863d-08d53bc33f15
direction: inbound
created_at: 2026-06-29T14:46:15.641Z
payload:
  {"id":"fb9be022-f247-4347-b604-232536ee88f1","lead_id":"2bb452f4-21bc-486f-863d-08d53bc33f15","direction":"inbound","body":"today","media_json":"[]","twilio_sid":"textbee:6a42853877015dcde10bf790","created_at":"2026-06-29T14:46:15.641Z"}


id: bb81bbe3-7b7d-44cd-89e9-109aba239632
lead_id: 2bb452f4-21bc-486f-863d-08d53bc33f15
direction: outbound
created_at: 2026-06-29T14:46:15.906Z
payload:
  {"id":"bb81bbe3-7b7d-44cd-89e9-109aba239632","lead_id":"2bb452f4-21bc-486f-863d-08d53bc33f15","direction":"outbound","body":"Metro Pest Control: Thank you — I have the details. The office will review and follow up shortly.","media_json":"[]","twilio_sid":null,"created_at":"2026-06-29T14:46:15.906Z"}


# call_events

id: 9259bedb-4226-4daa-9344-1e753efe4608
lead_id: 2bb452f4-21bc-486f-863d-08d53bc33f15
phone: +14783092224
event_type: call.initiated
created_at: 2026-06-29T14:44:24.081Z
payload:
  {"id":"9259bedb-4226-4daa-9344-1e753efe4608","lead_id":"2bb452f4-21bc-486f-863d-08d53bc33f15","phone":"+14783092224","call_sid":"0559b99e-73c9-11f1-8be4-02420aef37a0","call_status":"parked","event_type":"call.initiated","created_at":"2026-06-29T14:44:24.081Z"}


id: de8d5694-869f-4b7d-82ae-7fc48c30c183
lead_id: 2bb452f4-21bc-486f-863d-08d53bc33f15
phone: +14783092224
event_type: call.answered
created_at: 2026-06-29T14:44:25.003Z
payload:
  {"id":"de8d5694-869f-4b7d-82ae-7fc48c30c183","lead_id":"2bb452f4-21bc-486f-863d-08d53bc33f15","phone":"+14783092224","call_sid":"0559b99e-73c9-11f1-8be4-02420aef37a0","call_status":"call.answered","event_type":"call.answered","created_at":"2026-06-29T14:44:25.003Z"}


id: 62a2d9a3-b87a-427f-910f-5c1257f1f821
lead_id: 2bb452f4-21bc-486f-863d-08d53bc33f15
phone: +14783092224
event_type: call.speak.started
created_at: 2026-06-29T14:44:25.852Z
payload:
  {"id":"62a2d9a3-b87a-427f-910f-5c1257f1f821","lead_id":"2bb452f4-21bc-486f-863d-08d53bc33f15","phone":"+14783092224","call_sid":"0559b99e-73c9-11f1-8be4-02420aef37a0","call_status":"call.speak.started","event_type":"call.speak.started","created_at":"2026-06-29T14:44:25.852Z"}


id: d1f064ae-75de-4293-8158-9d25b2abf4f8
lead_id: 2bb452f4-21bc-486f-863d-08d53bc33f15
phone: +14783092224
event_type: call.hangup
created_at: 2026-06-29T14:44:27.743Z
payload:
  {"id":"d1f064ae-75de-4293-8158-9d25b2abf4f8","lead_id":"2bb452f4-21bc-486f-863d-08d53bc33f15","phone":"+14783092224","call_sid":"0559b99e-73c9-11f1-8be4-02420aef37a0","call_status":"normal_clearing","event_type":"call.hangup","created_at":"2026-06-29T14:44:27.743Z"}


id: c4a76cef-dc9e-4f7a-ad5f-129a296b9297
lead_id: 2bb452f4-21bc-486f-863d-08d53bc33f15
phone: +14783092224
event_type: call.speak.ended
created_at: 2026-06-29T14:44:27.896Z
payload:
  {"id":"c4a76cef-dc9e-4f7a-ad5f-129a296b9297","lead_id":"2bb452f4-21bc-486f-863d-08d53bc33f15","phone":"+14783092224","call_sid":"0559b99e-73c9-11f1-8be4-02420aef37a0","call_status":"call_hangup","event_type":"call.speak.ended","created_at":"2026-06-29T14:44:27.896Z"}


# app_settings

id: runtime
updated_at: 2026-06-29T15:00:40.296Z
payload:
  {"clientBusinessName":"Metro Pest Control","clientOwnerName":"Chuck Simms","businessType":"pest","ownerPhone":"+17343092224","ownerPhones":"+17343092224,+14783092224","ownerAlertRoutingMode":"on_call","onCallRecipients":"[{\"name\":\"Owner\",\"phone\":\"+17343092224\",\"role\":\"Owner\",\"enabled\":true},{\"name\":\"Kyle\",\"phone\":\"+14783092224\",\"role\":\"Office\",\"enabled\":true},{\"name\":\"Keith\",\"phone\":\"+13133141123\",\"role\":\"Tech\",\"enabled\":true}]","onCallImmediateUrgencies":"emergency,safety_risk,today,same_day","onCallDeferredAlertTime":"08:00","ownerEmail":"truman911@gmail.com","ownerSmsProvider":"textbee","textbeePhoneNumber":"+17346584347","businessPhone":"+17343092224","businessStreetAddress":"38767 Cody Dr","businessCity":"Romulus","businessState":"MI","businessZip":"48186","serviceAreas":"Westland, Livonia, Canton, Garden City, Dearborn Heights","serviceAreaRadiusMiles":25,"textbeeInboundPollingIntervalSeconds":60,"textbeeInboundPollingLimit":50,"bookingLink":"https://calendly.com/your-company/pest-inspection","includeBookingLinkInFinalText":false,"businessHoursDays":"1,2,3,4,5,6","businessHoursStart":"08:00","businessHoursEnd":"18:00","businessHoursWeekly":"{\"mon\":{\"open\":true,\"start\":\"08:00\",\"end\":\"18:00\"},\"tue\":{\"open\":true,\"start\":\"08:00\",\"end\":\"18:00\"},\"wed\":{\"open\":true,\"start\":\"08:00\",\"end\":\"18:00\"},\"thu\":{\"open\":true,\"start\":\"08:00\",\"end\":\"18:00\"},\"fri\":{\"open\":true,\"start\":\"08:00\",\"end\":\"18:00\"},\"sat\":{\"open\":true,\"start\":\"08:00\",\"end\":\"15:00\"},\"sun\":{\"open\":false,\"start\":\"08:00\",\"end\":\"18:00\"}}","afterHoursMode":"instant_text_only","customInitialMissedCallText":"","goLiveLaunchMode":"pre_launch","goLiveManualChecks":"[\"client_approved_first_sms\",\"client_approved_alert_recipients\",\"test_missed_call_completed\",\"owner_received_test_summary\",\"sms_terms_reviewed\",\"privacy_terms_reviewed\"]","ownerAlertsEnabled":true,"ownerAlertSmsEnabled":true,"ownerAlertEmailEnabled":true,"ownerAlertForceEveryQualified":false,"ownerAlertAlsoOnReadyToBook":true,"ownerMissedCallSmsEnabled":false,"ownerMissedCallEmailEnabled":false,"ownerEmailRequireConversationComplete":true,"ownerSmsRequireConversationComplete":true,"followupEnabled":true,"telnyxAmdEnabled":true,"voicemailTreatAsMissed":true,"callerComfortMessageEnabled":true,"textEveryInboundCall":true,"smsRestrictionsEnabled":false,"textbeeInboundPollingEnabled":false,"textbeePollAllowMissingReceivedAtForActiveLeads":true,"missedCallSmsDelaySeconds":7,"businessRingTimeoutSeconds":25,"telnyxAmdMode":"premium","telnyxAmdTimeoutMillis":10000,"telnyxAmdGreetingDurationMillis":2000,"callerComfortMessage":"Thanks for calling. Please hold while we try to connect you. If we miss you, we will text you right away.","callerComfortMessageDelaySeconds":5,"primaryServices":"Ants, roaches, bed bugs, mice, rats, wasps, hornets, yellow jackets, termites, spiders, fleas, ticks, mosquitoes, wildlife removal","excludedServices":"Bee relocation, structural repairs, medical advice, pesticide instructions","serviceAreaPolicy":"","pricingGuidanceEnabled":true,"pricingDisclaimer":"Final pricing is confirmed by the office when they follow up.","baseInspectionFee":"","startingTreatmentRate":"","emergencySameDayFee":"","recurringPlanOptions":"","commercialServiceNotes":"","warrantyOrGuarantee":"","appointmentWindows":"","emergencyServiceRules":"","businessFaqs":"","technicianAvailabilityNotes":"","paymentMethods":"We accept cash and credit cards, payment is due at time of servicing.","discountsOrPromotions":"","photoPolicy":"","prepInstructionsPolicy":"","petsChildrenSafetyNote":"","upsellPreference":"soft","tonePreference":"premium_expert","customAiInstructions":"","restrictedAiNotes":"Do not provide pesticide mixing instructions, chemical treatment directions, DIY pesticide advice, diagnosis guarantees, or final treatment pricing.","aiMaxCustomerMessages":10,"aiAgentName":"AI Assistant","aiBusinessOverview":"Metro Pest Control helps residential and commercial customers with common pest, rodent, and stinging insect problems across Metro Detroit.","aiKnowledgeServicesOffered":"Ants, roaches, bed bugs, rodents, wasps, hornets, yellow jackets, termites, spiders, fleas, ticks, mosquitoes, and general pest inspections.","aiKnowledgeServicesNotOffered":"","aiKnowledgeServiceArea":"","aiKnowledgeHoursScheduling":"","aiKnowledgeEmergencyRules":"Same-day or urgent requests may be available for active infestations, stinging insects near entrances, rodents inside living areas, and commercial pest issues. The office confirms availability.","aiKnowledgePricing":"","aiKnowledgePlansWarranty":"","aiKnowledgePayment":"","aiKnowledgePrepSafety":"","aiKnowledgeFaqs":"Pricing & Estimates\nQ: How much does a standard pest control treatment cost?\nA: Standard initial treatments typically range from $150 to $300 to clear an active problem, with ongoing maintenance visits (monthly or quarterly) usually costing between $40 and $100 per visit.\n\nQ: Do you offer free home inspections or estimates?\nA: Yes. Most quotes for standard pests can be provided over the phone, but we offer free on-site inspections for complex issues like termites, bed bugs, or heavy rodent infestations.\n\nQ: Do I have to sign a long-term contract, or do you offer one-time treatments?\nA: We offer both. One-time treatments are available for immediate relief, but we highly recommend our recurring maintenance plans to guarantee the pests stay gone, which usually requires a 12-month agreement.\n\nQ: What exactly is included in your monthly/quarterly maintenance plans?\nA: Maintenance plans generally include an exterior perimeter spray to create a barrier, sweeping down spider webs and wasp nests from the eaves, and interior spot treatments upon request.\n\nQ: Are there any hidden fees or extra charges for emergency weekend visits?\nA: Standard scheduled visits have no hidden fees. However, true emergency dispatch or after-hours weekend calls may carry a premium service charge, which will always be discussed upfront.\n\nQ: Is there a price difference between interior and exterior-only treatments?\nA: For our recurring plans, the price remains the same whether we treat just the outside or both inside and outside. For one-time jobs, heavy interior infestations (like fleas or roaches) usually cost more due to the labor and products involved.\n\nQ: Do you match competitor pricing or offer new-customer discounts?\nA: We offer competitive pricing and often run seasonal promotions for new customers. While we don't always price-match dollar-for-dollar, our value and guarantee are unmatched.\n\nQ: What payment methods do you accept, and do you offer payment plans?\nA: We accept all major credit cards, debit cards, and checks. For larger, high-cost projects like whole-home termite treatments, financing or payment plans are often available.\n\nSafety, Health & Environment\nQ: Are the chemicals and products you use safe for my children?\nA: Yes. When applied according to the label by a licensed professional, our products dry quickly and pose no threat to children.\n\nQ: Are your treatments safe for indoor pets like dogs and cats?\nA: Yes. We ask that pets be kept in another room or outside during the treatment. Once the products have completely dried (usually within 1 to 2 hours), it is perfectly safe for pets to return.\n\nQ: I have fish/birds/reptiles. Do I need to cover their tanks or move them?\nA: Yes. Birds and reptiles have highly sensitive respiratory systems, and fish tanks can be contaminated by airborne particles. Tanks should be covered with a damp towel and air pumps turned off during interior treatments.\n\nQ: Do we need to leave the house during the treatment? If so, for how long?\nA: For standard pest control, you can stay home. For specific treatments like fleas or bed bugs, you and your pets will need to vacate the home for 2 to 4 hours.\n\nQ: Will the chemical spray smell bad or leave stains on my floors and furniture?\nA: No. Modern professional pest control products are largely water-based, non-staining, and formulated to have little to no odor.\n\nQ: Do you offer organic, green, or eco-friendly pest control options?\nA: Yes. We offer botanical and plant-based treatment options (such as those using essential oils like peppermint or rosemary) for customers looking for organic alternatives.\n\nQ: Is it safe for a pregnant person to be in the home shortly after treatment?\nA: Yes, once the application is completely dry. However, we always recommend consulting with your physician if you have specific medical concerns.\n\nQ: Are all the products you use registered with the EPA?\nA: Yes, 100% of the products we use are strictly regulated and registered with the Environmental Protection Agency (EPA).\n\nQ: Will your exterior treatments harm my garden, lawn, or outdoor plants?\nA: No. Our exterior perimeter treatments are specifically formulated to be applied to turf and ornamental plants without causing any burning or damage.\n\nProcess & Preparation\nQ: What do I need to do to prepare my house before the technician arrives?\nA: For standard service, simply ensure baseboards are accessible by picking up clothes, toys, or clutter off the floor. Ensure pets are secured.\n\nQ: Do I need to empty my kitchen cabinets and pantry before a roach treatment?\nA: Yes. To effectively treat German cockroaches, we need access to the cracks and crevices where they hide. We require all lower and upper kitchen cabinets to be completely emptied before we arrive.\n\nQ: Should I mop or vacuum before you arrive, or wait until after the treatment?\nA: Vacuum and mop before we arrive. If you mop the baseboards immediately after we leave, you will wash away the protective barrier we just laid down.\n\nQ: How long does a typical service appointment take?\nA: A standard maintenance visit takes 30 to 60 minutes. Initial clean-outs or specialty treatments (bed bugs, termites) can take several hours.\n\nQ: Can you treat the outside of my house if I am at work and not home?\nA: Absolutely. As long as gates are unlocked and dogs are secured inside, we can complete your exterior barrier treatment and leave a service ticket on your door.\n\nQ: How soon can you get here? Do you offer same-day or next-day service?\nA: We do our best to accommodate urgent requests. We typically can schedule an appointment within 24 to 48 hours, and same-day service is often available depending on our route density.\n\nQ: Do your technicians find and seal the entry points where bugs or rodents are getting in?\nA: Yes. Basic \"exclusion\" (sealing small holes with foam or caulking) is included with our rodent services to stop pests at the source.\n\nQ: Do you clean up the dead rodents or sweep up the dead bugs after the treatment works?\nA: We will remove dead rodents from accessible traps during our follow-up visits. For standard insect treatments, homeowners are responsible for sweeping up the dead bugs as the product takes effect.\n\nQ: How often should I have preventative pest control done on my home?\nA: For most homes, quarterly service (once every 3 months) is the perfect cadence to maintain a strong protective barrier year-round.\n\nEffectiveness & Guarantees\nQ: How long will it take for the bugs to completely die off after you spray?\nA: You will see a massive reduction within 24 to 48 hours. However, it can take up to 10 to 14 days to completely break the life cycle of certain pests.\n\nQ: I just had my house treated yesterday and I'm still seeing bugs—is this normal?\nA: Yes, this is totally normal. Many professional products have a \"flushing\" effect, which drives bugs out of their hiding spots. You will see more activity briefly before they die.\n\nQ: Do you guarantee your work? What happens if the pests come back?\nA: Yes. If you are on a recurring maintenance plan, we offer free retreatments. If pests return between your scheduled visits, we will come back and retreat the affected area at no extra cost.\n\nQ: Do rainy days wash away or affect the outdoor perimeter spray?\nA: No. Once our liquid application dries (usually in 30 to 60 minutes), it bonds to the surface. It is micro-encapsulated to withstand normal rainfall.\n\nQ: Why do I need ongoing service if the bugs are already gone?\nA: Ongoing service targets the eggs that hatch after the initial treatment. It also maintains the exterior barrier, stopping new colonies from moving in as the seasons change.\n\nQ: How long do your chemical barriers actually last?\nA: Most professional liquid barriers are designed to last 60 to 90 days. After that, they naturally break down due to UV sunlight and weather, which is why quarterly reapplications are necessary.\n\nQ: What makes your professional service better than the bug spray I can buy at the hardware store?\nA: Store-bought sprays usually only kill on contact. Our professional products have long-lasting residuals, transfer effects (where bugs carry poison back to the nest), and Insect Growth Regulators (IGRs) that prevent reproduction.\n\nQ: Can I just use DIY traps and baits instead of hiring a professional?\nA: DIY traps can catch stragglers, but they rarely solve an infestation. Professionals identify the species, locate the nesting sites, and use commercial-grade products to eradicate the root of the problem.\n\nSpecific Pest Inquiries\nQ: How do I know if the flying bugs in my house are termites or just flying ants?\nA: Termites have straight antennae, thick waists, and two pairs of wings that are equal in length. Flying ants have elbowed (bent) antennae, pinched waists, and front wings that are longer than their back wings.\n\nQ: Do you treat for bed bugs, and how does that specific process work?\nA: Yes. We use a combination of chemical residuals and/or heat treatments. This requires extensive preparation on your part, including washing all linens and bagging clothing.\n\nQ: I hear scratching in my walls or attic at night; can you remove wildlife or mice?\nA: Yes. Scratching in walls or attics is a classic sign of rodents. We will inspect the attic, set traps, bait, and identify the exterior entry points so they can be sealed.\n\nQ: Do you handle wasp, hornet, or yellow jacket nest removal?\nA: Yes. We safely treat the nest to neutralize the colony and then physically remove the structure from your eaves or siding.\n\nQ: What is the most effective way to get rid of a German cockroach infestation?\nA: A combination approach: we use specialized gel baits, non-repellent sprays, and Insect Growth Regulators to stop reproduction. Heavy sanitation on the customer's end is also required.\n\nQ: Can you get rid of fleas in my carpets, and does my pet need a vet treatment at the same time?\nA: Yes, we can treat your home's interior and yard. However, you must have your pets treated with a veterinarian-approved flea preventative on the exact same day, or the cycle will continue.\n\nQ: Do you offer seasonal mosquito fogging or yard treatments?\nA: Yes. We offer monthly mosquito reduction services from spring through fall, targeting the foliage and damp areas where mosquitoes rest and breed.\n\nQ: How do you catch a rat that is smart enough to avoid my snap traps?\nA: Rats have \"neophobia\" (fear of new things). We use a technique called pre-baiting, where we place unset traps with food to build their trust over a few days before officially setting the traps.\n\nQ: Do you handle snakes, raccoons, or larger wildlife removal?\nA: Yes, we have dedicated wildlife trappers who can safely and humanely trap and relocate larger nuisance animals like raccoons, squirrels, and possums.\n\nQ: Why do I suddenly have a massive trail of ants in my kitchen, and how do I stop them?\nA: Scout ants found a food or water source and left a pheromone trail for the colony. Do not spray them with contact killer. We use non-repellent baits that they take back to the nest to kill the queen.\n\nScheduling, Logistics & Company Info\nQ: Are all of your technicians licensed, background-checked, and insured?\nA: Yes. Every technician who visits your home is state-licensed, heavily trained, strictly background-checked, and fully insured.\n\nQ: Do you service commercial properties and restaurants, or just residential homes?\nA: We service both. We offer discreet, compliance-based pest control for restaurants, warehouses, offices, and multi-family housing, alongside our residential services.\n\nQ: What are your normal hours of operation?\nA: Our office and standard routes operate Monday through Friday from 8:00 AM to 5:00 PM, with limited availability on Saturdays for priority appointments.\n\nQ: Can your system text me when the technician is on their way to my house?\nA: Yes. Our scheduling software will automatically text or email you an appointment reminder the day before, and send an \"On My Way\" alert when the technician is en route.\n\nQ: Will I get the same technician every time you come out for my quarterly service?\nA: We strive for consistency and do our absolute best to assign a dedicated route technician to your home so they learn your property and preferences.\n\nQ: Do you provide a written report of what pests were found and what treatments were applied today?\nA: Yes. After every service, you will receive a digital service ticket via email detailing what was found, the exact EPA-registered products applied, and notes from your technician.","aiKnowledgeExtra":"","aiKnowledgeFallback":"","aiKnowledgeRestrictedTopics":"","updated_at":"2026-06-29T15:00:40.296Z"}


# sms_events

event_key: textbee:inbound:message_received:textbee:6a42851a77015dcde10beb4f
provider: textbee
provider_message_id: textbee:6a42851a77015dcde10beb4f
event_type: MESSAGE_RECEIVED
direction: inbound
phone: +14783092224
body_hash: a4f95c1eb60df4316b7b3c0a3ecf3c8c59c3209a
body_preview: Chuck Simms, 123 Main St, Ann Arbor, MI - have bees around the roofing building nests
received_at: 2026-06-29T14:45:45.000Z
source: webhook
created_at: 2026-06-29T14:45:45.693Z
processed_at: 2026-06-29T14:45:45.770Z
raw_json:
  {"smsId":"6a42851a77015dcde10beb4f","message":"Chuck Simms, 123 Main St, Ann Arbor, MI - have bees around the roofing building nests","deviceId":"6a32e39ed2404ce643e69420","webhookSubscriptionId":"6a327497d2404ce643bcd566","webhookEvent":"MESSAGE_RECEIVED","idempotencyKey":"59058410-5b52-474b-97d7-dd1e44240e5c","sender":"+14783092224","receivedAt":"2026-06-29T14:45:45.000Z"}


event_key: textbee:inbound:message_received:textbee:6a42852a77015dcde10bf21e
provider: textbee
provider_message_id: textbee:6a42852a77015dcde10bf21e
event_type: MESSAGE_RECEIVED
direction: inbound
phone: +14783092224
body_hash: 4ea140588150773ce3aace786aeef7f4049ce100
body_preview: home
received_at: 2026-06-29T14:46:00.000Z
source: webhook
created_at: 2026-06-29T14:46:01.526Z
processed_at: 2026-06-29T14:46:01.559Z
raw_json:
  {"smsId":"6a42852a77015dcde10bf21e","message":"home","deviceId":"6a32e39ed2404ce643e69420","webhookSubscriptionId":"6a327497d2404ce643bcd566","webhookEvent":"MESSAGE_RECEIVED","idempotencyKey":"26373358-96d6-4ec0-840f-34030dd2f646","sender":"+14783092224","receivedAt":"2026-06-29T14:46:00.000Z"}


event_key: textbee:inbound:message_received:textbee:6a42853877015dcde10bf790
provider: textbee
provider_message_id: textbee:6a42853877015dcde10bf790
event_type: MESSAGE_RECEIVED
direction: inbound
phone: +14783092224
body_hash: e0f4f767ac88a9303e7317843ac20be980665a36
body_preview: today
received_at: 2026-06-29T14:46:14.000Z
source: webhook
created_at: 2026-06-29T14:46:15.616Z
processed_at: 2026-06-29T14:46:15.645Z
raw_json:
  {"smsId":"6a42853877015dcde10bf790","message":"today","deviceId":"6a32e39ed2404ce643e69420","webhookSubscriptionId":"6a327497d2404ce643bcd566","webhookEvent":"MESSAGE_RECEIVED","idempotencyKey":"2a4b282b-48ac-401e-bbbd-da1c441ccbce","sender":"+14783092224","receivedAt":"2026-06-29T14:46:14.000Z"}


# app_kv

key: admin_dashboard_users_v1
updated_at: 2026-06-29T17:46:06.284Z
value:
  [{"id":"c1337e5c-08c9-4366-b5da-ce1bebe11676","name":"Office User","username":"office","role":"user","password_hash":"5a99a5993f504eebe64b1b9edbc9a2eeb35a3ee5d7f3e677733ee42a8f16c073","password_salt":"52ce0f1bddb9fcc0b1113ef42b8975b6","password_algorithm":"pbkdf2-sha256","password_iterations":120000,"created_at":"2026-06-28T17:30:25.757Z","updated_at":"2026-06-29T00:35:03.901Z","last_login_at":"2026-06-29T17:46:06.283Z"},{"id":"22758841-92b5-4a4b-ba49-032b33bd9885","name":"Admin User","username":"officeadmin","role":"admin","password_hash":"f80b874f42391ba2cb16c2a7f394acd24b55f52741bacbf23c48f8e612fb01d0","password_salt":"07de2a54ff78e8e7941e7f530ee8d212","password_algorithm":"pbkdf2-sha256","password_iterations":120000,"created_at":"2026-06-28T17:30:40.316Z","updated_at":"2026-06-29T00:38:50.386Z","last_login_at":"2026-06-29T12:45:36.126Z"},{"id":"5d3a90b9-6873-41b2-a85d-579cd8102fd1","name":"Tom","username":"tom","role":"technician","password_hash":"6892ac9d35331c52c57cb10f07766316d35690d59ea6c3bef4a81a38192610c9","password_salt":"77c6bafd4f78983d9f43a52e0a7a42ab","password_algorithm":"pbkdf2-sha256","password_iterations":120000,"created_at":"2026-06-29T00:24:14.504Z","updated_at":"2026-06-29T00:24:14.504Z","last_login_at":"2026-06-29T00:46:34.192Z"}]


