# Version 2.1.8 Caller Comfort Message

This patch adds a short message before forwarding the caller to the business phone.

## New environment variables

CALLER_COMFORT_MESSAGE_ENABLED=true
CALLER_COMFORT_MESSAGE=Thanks for calling. Please hold while we try to connect you. If we miss you, we will text you right away.
CALLER_COMFORT_MESSAGE_DELAY_SECONDS=5

## Behavior

1. Customer calls the Telnyx number.
2. App answers the call.
3. App plays the comfort message.
4. App waits the configured delay.
5. App transfers the call to BUSINESS_PHONE.
6. If voicemail/machine is detected, missed-call SMS is sent.

## Recommended delay

Use 4-6 seconds depending on message length.

If your message is shorter:
CALLER_COMFORT_MESSAGE_DELAY_SECONDS=4

If your message is longer:
CALLER_COMFORT_MESSAGE_DELAY_SECONDS=6